Tools / Data2025 / LeadVertex Stats
LeadVertex Stats
Automated analytics export script for LeadVertex CRM. Aggregates call center agent performance metrics and generates structured Excel sheets.
01 / The challenge
What the product does
An automated helper script for call center supervisors. It queries call logs daily via LeadVertex CRM APIs, compiles total calls, talk time, and closure ratios per operator, and updates an Excel spreadsheet.
02 / The solution
LeadVertex Stats
An automated helper script for call center supervisors. It queries call logs daily via LeadVertex CRM APIs, compiles total calls, talk time, and closure ratios per operator, and updates an Excel spreadsheet.
- Per-operator collection
- Excel export
- Automated reports
Technology
Implementation details
- Aggregating data from multiple CRM API endpoints while staying within API rate limit windows.
- Building highly-readable Excel layouts complete with summary charts using Python code.
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